Due to the custom nature of all our work, we require a 50% deposit on any order priced above $5,000 before production begins.
Remaining balances are due within 15 business days of shipping date. On the sixteenth day, 5% of the remaining balance will be added for late charges. Every 30 calendar days thereafter, an additional 25% of the unpaid balance will be added until the balance is paid in full. If your invoice exceeds 90 days late, legal action may be warranted. All legal fees will be transferred to the client. The deposit is non-refundable once proofs have been approved.
We accept check, money orders, cash and credit/debit card payments. Invoice totals show a 5% cash or check discount.
Payment terms begin from the ship date which is the date the product/service is shipped FOB.
All orders will include sales tax unless Tallent'd Marketing is provided with a valid resale/exempt certificate.
Production times range from 7-30 business days depending on the season. Production begins when Tallent'd Marketing receives a visual confirmation that artwork is approved (Can be done via text, mail, or email) and deposit is received.
Quotes/Sales Order prices are only good for 15 days from the date listed on the quote/sales order for the items and services listed, unless otherwise stated.
Rush Production (orders manufactured in less time than normal) may not be available and, where available, may incur an additional charge of 25%.
All rush charges are dependent upon the product and a non-refundable deposit of 75% is required upon approval.
On-site consultation fees begin at $75 an hour plus mileage.
Business days are Monday through Friday (9:00am – 5:00pm) and Saturday (9:00am - 12:00pm), excluding observed holidays.
Artwork charges begin at $75.00 / per hour.
If client is providing artwork, it must be in a vector format in solid spot colors. If 4-color process printing is required, the required artwork format will be conveyed via email. If artwork is not in the required format, art charges will be applied. All text used must be converted to outlines or paths.
If client art is provided, client must also supply Tallent'd Marketing with all original art files in the programs they were created so changes can be made by Tallent'd Marketing, if necessary.
Tallent'd Marketing will not be held responsible for bad artwork that is approved by the client.
Art and project corrections cannot include work outside of the scope of the original estimate or an additional cost will be added.
While every effort is made to reproduce an imprint just as the artwork, variations in ink and printing processes make it impossible for us to guarantee exact color representation and consistency.
Tallent'd Marketing will not be responsible for (and reserves the right to collect) legal fees incurred due to copyright infringement.
VECTOR ART: Please submit artwork in Adobe Illustrator vector format. Convert all text to outlines. Please save as an EPS or AI file. Embed PMS colors when possible. If a placed/Imported Adobe Photoshop type image is necessary, that original file should be included. The Photoshop file (TIF or JPG) should be at least 300 dpi resolution or higher and the art to size.
RASTER ART: Please submit artwork in PSD, TIF or JPG formats. Image should be at least 300 dpi resolution or higher and the art to size. Layered PSD files are strongly preferred.
Tallent'd Marketing will not print on merchandise that is supplied by the customer. Mistakes, while rare, do happen, please expect an underrun/overrun of approximately 5% and the client will be billed accordingly. If you need complete orders or exact number, please notify your sales rep when placing the order, and an additional exact quantity charge may apply.
Tallent’d Marketing will contract the printing to a printer of their choice.
Tallent’d Marketing reserves the right to keep 3 pieces of the finished product for showing and displays, which includes but is not limited to trade shows and the company website.
Products drop shipped from a vendor may arrive in damaged condition. In this event, please notify Tallent'd Marketing of receipt of damaged or irregular goods within 3 business days. Misprinted goods will be recycled and removed from the invoice. Items not returned to Tallent'd Marketing will not be credited.
Unless specifically stated, imprint size and position is at the discretion of Tallent'd Marketing and its vendors.
There are absolutely no returns on custom printed products for any reason other than damage or misprints.
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